私隱政策

---

私隱條款及個人資料收集聲明

一般

本私隱政策旨在讓您知悉葉城記及其附屬公司（本私隱政策中的「我們」或「我們的」）如何收集及處理您的個人資料。

我們尊重您的私隱並致力保護您的個人資料。本私隱政策闡述我們如何收集、使用及披露您的個人資料，以及您在個人資料的用途方面所擁有的權利。

政策目的

在具體及適用的情況下，依照我們在個人資料（私隱）條例（香港法例第486章）、歐洲資料保護法及其他適用的私隱法例的規定，本私隱政策闡述我們作為您的個人資料管控者如何收集、持有及使用您的個人資料。在下文「我們如何收集及使用您的個人資料」一節中的表格特別指明我們作為資料管控者可以把您的個人資料用作何種目的。我們在本私隱政策中所提及的「您」及「您的」，代表我們作為資料管控者使用其資料的人士。

收集個人資料的種類

個人數據或個人資料是指可以識別一名人士身份的任何資料。它不包括身份已被刪除的資料（匿名資料）。

為了營運業務，包括網站以及相關產品和服務的註冊和管理（包括相關的線上服務），我們可能會收集、使用、存儲和傳輸如下歸類的各種個人資料：

• 身份資料包括姓、名、用戶名稱或類似的標識、婚姻狀況、職稱、出生日期和性別。
• 聯繫資料包括賬單地址、收貨地址、電郵地址和電話號碼。
• 財務資料包括銀行賬戶和支付卡的詳細資料。
• 交易資料包括由您及向您支付的款項以及您向我們購買的產品和服務的其他詳細資料。
• 技術資料包括互聯網協定（IP）地址、您的登入資料、瀏覽器類型和版本、時區設置和位置、瀏覽器插件類型和版本、操作系統、平台以及裝置上您用於瀏覽本網站的其他技術。
• 背景資料包括您的用戶名和密碼、您的購置或訂單、您的興趣、偏好、意見和調查回應、教育和職業；愛好和休閒活動；其他相關產品和訂閱的服務；以及家庭和住戶特徵。
• 使用資料包括您如何使用我們的網站、產品和服務的資料。
• 市場推廣資料包括您接收我們及我們的第三方的宣傳資料偏好，以及您的通訊選擇。

倘我們需要根據法律或與您協定的合約條款收集您的個人資料，而您未能應我們的要求提供資料，我們可能無法執行已經或即將與您簽訂的合約（例如向您提供商品或服務）。在此情況下，我們可能需要取消您向我們購買的產品或服務，如有此情況我們會通知您。

如何收集您的個人資料？

我們透過以下不同的方法向您收集關於您的資料：

• 直接聯繫。您可以通過填寫表格或以郵寄、電話、電郵或其他方式與我們聯繫，向我們提供您的身份、聯繫方式和財務資料。這包括您在以下情況提供的個人資料:
  1. 申請我們的產品或服務；
  2. 訂閱我們的服務或刊物；
  3. 要求收取宣傳資料；
  4. 參與比賽、宣傳活動或調查；或
  5. 向我們提出意見。
• 自動化技術或溝通。您使用我們的網站時，我們可能會自動收集有關您的設備、瀏覽行為和模式的技術資料。我們通過使用cookies、伺服器日誌和其他類似技術來收集這些個人資料。倘您使用我們的cookies訪問其他網站，我們也可能會收到關於您的技術資料。
• 第三方或公開來源。我們可能會經由下述的不同第三方獲得關於您的個人資料:
  1. 來自以下各方的技術資料：
     分析供應商例如歐盟區以外的谷歌分析(Google Analytics)；
     廣告網絡如歐盟區以外的Google AdWords；以及
     搜索資料供應商如歐盟區以外的谷歌、Bing、雅虎。
     
  2. 來自技術、支付和運輸服務供應商的聯繫人、財務和交易資料。
  3. 來自資料代理或集合者的身份和聯繫人資料。
  4. 公開可用的身份和聯繫資料。
• 作為您個人資料的資料管控者，我們需要根據歐洲資料保護法釐清我們處理該個人資料的目的以及做法的合法依據。

我們為什麼使用您的資料

我們以表格的形式描述我們擬使用您個人資料的所有方式，以及相關的法律依據。在適用的情況下我們識別了我們的合法權益。

請留意我們可能基於超過一個合法理由處理您的個人資料，視乎我們使用您個人資料的特定目的而定。下表列出超過一個處理個人資料理由的情況，如欲了解處理您個人資料的特定法律依據的詳情請與我們聯絡。

目的/活動

資料種類

處理的法律基礎 (包括合法權利的基礎)

新客戶登記

1. 身份
2. 聯絡

履行與您簽訂的合約

處理及發送您的訂單包括：

1. 管理付款、費用及收費
2. 收取及追回欠款
3. 身份
4. 聯絡
5. 財務
6. 交易
7. 市場推廣
8. 履行與您簽訂的合約
9. 行使我們的合法權利 (追回到期的欠款)

管理我們與您的關係，包括：

1. 通知您我們的條款或私隱政策的改動
2. 邀請您作出評價或參與調查
3. 身份
4. 聯絡
5. 背景
6. 市場推廣
7. 履行與您簽訂的合約
8. 符合法律要求
9. 行使我們的合法權利 (保持記錄更新及研究客戶如何使用我們的產品/服務)

讓您參與抽獎、比賽或調查

1. 身份
2. 聯絡
3. 背景
4. 用法
5. 市場推廣
6. 履行與您簽訂的合約
7. 行使我們的合法權利 (研究客戶如何使用我們的產品/服務，拓展業務)

管理及保障我們的業務及本網站(包括故障修復、資料分析、測試、系統維護、支援、報告及託管資料)

1. 身份
2. 聯絡
3. 技術
4. 行使我們的合法權利 (營運業務、提供管理及資訊服務、網絡安全、防止詐騙，便利業務或集團進行重組)
5. 符合法律要求

向您傳送相關的網站內容及廣告並評估或了解我們向您發送的廣告效益

1. 身份
2. 聯絡
3. 背景
4. 用法
5. 市場推廣
6. 技術

行使我們的合法權利 (研究客戶如何使用我們的產品/服務，拓展業務，發佈市場推廣策略)

使用資料改善我們的網站、產品/服務、市場推廣、客戶關係及體驗

1. 技術
2. 用法

行使我們的合法權利 (就我們的產品及服務定義顧客類別，保持網頁內容更新及適當，拓展業務及發佈市場推廣策略)

向您建議您可能感興趣的產品或服務

1. 身份
2. 聯絡
3. 技術
4. 用法
5. 背景

行使我們的合法權利 (研究客戶如何使用我們的產品/服務，拓展業務)

我們和第三方營銷

我們希望為您提供有關使用特定個人資料的選擇，特別是關於營銷和廣告。

我們可能會使用您的身份、聯絡、技術、用法和背景資料來估計您可能想要或需要或感興趣的商品或內容。我們以這些資料決定您可能適用的產品、服務和優惠。

倘您作為個人客戶向我們購買了產品或服務，或者向我們要求提供資料，而您沒有選擇不接收市場營銷的資訊，則您將收到我們的營銷資料。

您可以從我們發送給您的每封宣傳系列電郵取消訂閱，隨時要求我們停止向您發送營銷資料電郵地址:info@ipshingkee.com.hk 「聯絡我們」版面要求取消訂閱。

保留個人資料

我們只會保留您的個人資料以達致我們的收集目的的所需期間，包括為了符合任何法律、會計或報告要求的目的。

個人資料的適當保留期間取決於個人資料的數量、性質和敏感度，未經授權使用或洩露您的個人資料而招致損失的潛在風險，我們處理您個人資料的目的以及我們能否通過其他方式和適用的法律要求來達到這些目的。

在某些情況下您可以要求我們刪除您的資料：請參閱「您的資料保護權利」以獲取更多資料。

在某些情況下，我們可能為了研究或統計目的而把您的個人資料匿名（使其不再與您有關聯），在這種情況下，我們可以無限制地使用這些資料，而毋需另行通知您。

披露個人資料

我們可能會與下各方共用您的個人資料以進行我們上述的工作：

• 任何子公司、控股公司、聯營公司或關聯企業，或由葉城記集團控制或共同控制的公司；
• 代表公司或署任公司職務或聯合公司的任何人或公司，例如我們的服務供應商包括託管服務供應商、廣告和電郵服務供應商；
• 由法院或主管當局下令的任何一方。例如，倘法院下令要求我們提供某些客戶的資料，則我們需要向法院正式指派的人員或任命的其他人士披露資料。

此外，倘我們選擇出售、轉讓或合併我們的部分業務或資產，或我們試圖購入其他業務或與其合併，我們可能需要與其他業務共用您的個人資料。倘我們的業務出現變化，新業權人可以載於本隱私政策的同樣方式使用您的個人資料。

我們要求所有第三方注重保障並按照法律處理您的個人資料。我們不允許第三方服務供應商把您的個人資料用於私人目的，只允許他們就特定目的並按照我們的指示處理您的個人資料。

轉移您的資料

葉城記集團是全球性機構。個人資料儲存在位於不同國際司法管轄區的伺服器，個人資料可能在歐洲經濟區以外處理。

我們如需要將您的個人資料轉出歐洲經濟區，我們會確保資料有相近程度的保障。

個人資料的安全

我們已採取適當的安全措施，以防止您的個人資料被意外丟失、以未經授權的方式使用或存取、更改或披露。此外，我們只容許有業務需要的員工、代理商、承辦商和其他第三方才可取得您的個人資料。他們只會根據我們的指示處理您的個人資料，並有責任保密。

我們有既定程序處理任何涉嫌違反保障個人資料的行為，並會就違規行為根據法例要求通知您和任何適合的監管機構。

您的資料保護權利

在某些情況下，您根據資料保護法律就您的個人資料享有權利。這可能包括下列權利：

• 要求查閱您的個人資料（俗稱「查閱資料要求」）。我們會向您提供一份關於您個人資料的副本，您可檢查資料是否經合法處理。
• 要求更正我們持有關於您的個人資料。您可以修正我們持有關於您的任何不完整或不準確的資料。
• 要求刪除您的個人資料。您可以要求我們在沒有充分理由繼續處理個人資料的情況下刪除或移除個人資料。您也有權要求我們刪除或移除您已行使反對處理權利的個人資料（請參閱下文）。
• 反對處理您的個人資料。這權利適用於當我們有合法權益（或第三方的合法權益），而您因特別情況而反對處理資料。您也有權反對我們處理您的個人資料作直銷用途。
• 要求限制處理您的個人資料。您可以要求我們暫停處理您的個人資料，例如您希望我們確定資料準確或提供處理資料的理由。
• 要求將您的個人資料轉移給另一方（稱為「個人資料可攜性方面的權利」）。
• 撤回同意。這權利僅適用於我們需要您同意處理您的任何個人資料的情況。這不會影響在您撤回同意前的任何處理程序的合法性。

倘您想行使上述任何權利，請聯繫info@ipshingkee.com.hk

您毋需就查閱個人資料（或行使任何其他權利）支付費用。但是，倘您的要求明顯地缺乏依據、重複或過多，我們可能會收取合理的費用；我們亦可在此等情況下拒絕您的要求。

我們可能需要向您索取具體的資料，以幫助我們確認您的身份並確保您查閱個人資料（或行使您任何其他權利）的權利。這是確保個人資料不會向任何無權接收的人士洩漏的安全措施。我們也可能因應您的要求聯繫您提供更多資料以更快地作出回覆。

我們目標在一個月內回覆所有合法要求。倘您的要求特別複雜或者您提出了多項要求，我們可能需要超過一個月時間處理。在此情況下，我們會發出通知並與您保持聯繫。

隱私政策的變更

我們保留隨時修改本政策的權利。倘我們更改本隱私政策，更新的隱私政策將及時在我們的網頁上發佈。如有重大更改，我們將發出重要通知。

本政策以英文撰寫。倘翻譯版本與本政策不符，概以英文版為準。

聯絡我們

倘您對本隱私政策有任何疑問，包括行使您合法權利的任何要求，請與我們聯絡： info@ipshingkee.com.hk

---

Privacy Policy Statement and personal information collection statement

General

This privacy policy aims to give you information on how Ip Shing Kee and its affiliates (referred to in this privacy policy as “we”, “us” or “our”) collect and process your personal data.

We respect your privacy and are committed to protecting your personal information. This privacy policy describes how we collect, use and disclose your personal information, and what rights you have with respect to the use of your information.

Purpose of this Policy

In line with our obligations under, in particular and where appropriate, the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong), European data protection laws and other applicable privacy laws, this privacy policy sets out how we will collect, hold and use your personal information where we are a data controller with respect to your personal information. In particular the table in the section “How we collect and use your personal information” below specifies the purposes for which we may use your personal information as a data controller. Where we refer to “you” and “your” in this privacy policy, we are talking to the individual whose personal information we use as a data controller.

Types of Personal Data Collected

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

For the purpose of carrying on our business, including registration and administration of our website and related products and services (including relevant online services), we may collect, use, store and transfer different kinds of personal data which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses, education and profession; hobbies and leisure activities; Other related products and services subscribed to; and Family and household demographics.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How is your personal data collected?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
  1. apply for our products or services;
  2. subscribe to our services or publications;
  3. request marketing to be sent to you;
  4. enter a competition, promotion or survey; or
  5. give us some feedback.
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
• Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:
  1. Technical Data from the following parties:
     analytics providers such as Google Analytics based outside the EU;
     advertising networks such as Google AdWords based outside the EU; and
     search information providers such as Google, Bing, Yahoo based outside the EU.
  2. Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
  3. Identity and Contact Data from data brokers or aggregators.
  4. Identity and Contact Data from publicly available sources.
• Where we are a data controller in respect of your personal information, we are required by European data protection laws to be clear about the purposes for which we are processing that personal information and our lawful basis for doing so.

Why we use your data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity

Type of data
Lawful basis for processing including basis of legitimate interest

To register you as a new customer

1. Identity
2. Contact

Performance of a contract with you

To process and deliver your order including:

1. Manage payments, fees and charges
2. Collect and recover money owed to us
3. Identity
4. Contact
5. Financial
6. Transaction
7. Marketing and Communication
8. Performance of a contract with you
9. Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

1. Notifying you about changes to our terms or privacy policy

Asking you to leave a review or take a survey

Identity

Contact

Profile

Marketing and Communication

Performance of a contract with you

Necessary to comply with a legal obligation

Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey

1. Identity
2. Contact
3. Profile
4. Usage
5. Marketing and Communication
6. Performance of a contract with you
7. Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

1. Identity
2. Contact
3. Technical
4. Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise)
5. Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

1. Identity
2. Contact
3. Profile
4. Usage
5. Marketing and Communication
6. Technical
7. Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

1. Technical
2. Usage
3. Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

1. Identity
2. Contact
3. Technical
4. Usage
5. Profile
6. Necessary for our legitimate interests (to develop our products/services and grow our business)

Marketing By Us and Third Parties

We want to provide you with choices regarding certain personal information uses, particularly around marketing and advertising.

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us where you have purchased products or services from us as an individual customer or if you have requested information from us and, in each case, you have not opted out of receiving that marketing.

You can ask us to stop sending you marketing messages at any time by unsubscribing from each email sent to you as part of a campaign and by making a request to unsubscribe on the “Contact Us” our email: info@ipshingkee.com.hk.

Retention of Personal Data

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data: see under Your Data Protection Rights for Further Information.

In some circumstances we may anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Disclosure of Personal Data

We may share your personal data with the parties set out below to enable us to carry out the activities specified in the table above:

• Any subsidiaries, holding companies, associated companies, or affiliates of, or companies controlled by, or under common control within the Ip Shing Kee Group;
• Any person or company who is acting for or on behalf of the Company, or jointly with the Company, such as our service providers including hosting providers, advertising and email service provider;
• Any party as ordered by court or competent authority. For example, if we were served with a court order demanding certain customer information then we would need to disclose the information to the duly appointed officer of the court or such other persons as the court orders.

In addition, if we choose to sell, transfer, or merge parts of our business or our assets or if we seek to acquire other businesses or merge with them, we may need to share your personal information with those other businesses. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

Transferring Your Information

The Ip Shing Kee Group is a global organisation. Personal information is stored on servers located in different international jurisdictions, and personal information may be processed outside of the European Economic Area.

Whenever we transfer your personal data out of the EEA, we will ensure a similar degree of protection is afforded to it.

Security of Personal Data

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Your data protection rights

Under certain circumstances, you have rights under data protection laws in relation to your personal information. This may include the following rights:

• Request access to your personal information (commonly known as a "data subject access request").
  - This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
• Request correction of the personal information that we hold about you.
  - This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of your personal information.
  - This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  - Object to processing of your personal information.
  - This right applies where we are relying on our legitimate interests (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
• Request the restriction of processing of your personal information.
  - This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
• Request the transfer of your personal information to another party (known as the “right to data portability”).

Withdraw consent. This right applies only if we are relying on your consent to process any of your personal information. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact info@ipshingkee.com.hk.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Changes to Privacy Policy

We reserve the right to modify this Policy at any time. If we make changes to this Privacy Policy, the updated Privacy Policy will be posted on our webpage in a timely manner and, if we make material changes, we will provide a prominent notice.

This Policy was written in English. To the extent a translated version conflicts with this Policy, the English version will take priority.

Getting in touch

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us at info@ipshingkee.com.hk.

>

服務條款

---

使用條款

為使你享有安全和愉快的購物體驗，我們列明以下的使用條款，使你了解我們對雙方的期望。當你瀏覽葉城記任何網頁，代表你已接受並遵守這些條款。請你仔細閱讀我們的私隱政策聲明。

1. 條款及細則
   請細閱本服務條款，「我們」指葉城記其附屬公司、聯營公司及關聯公司（以下統稱「本公司」）。本服務條款適用於閣下對本互聯網站(「本網站」)的使用。閣下使用本網站表示閣下同意接受本服務條款約束。我們可能不時更新此張貼以修訂條款及細則。經修訂的服務條款將於張貼日起生效。
2. 登記
   閣下可能須預先登記才可進入本網站某些部份(「入門分站」)。當登記時：
   閣下提供的登記資料必須為準確、完整及最新；及
   閣下必須妥善保障由我們為閣下提供的使用名稱及密碼；及
   閣下授權我們假設任何以閣下之使用名稱及密碼使用本網站的人士是閣下或已獲得閣下授權代表閣下的人士。
   閣下確認在使用一些入門分站時，閣下可能受到附加條款及細則管轄。在這情況下，閣下將會相應地收到通知，而且：
   除了本服務條款外，該等附加條款及細則亦將適用於閣下對入門分站的使用；及
   倘若該等附加條款及細則與本服務條款不一致，將以該等附加條款及細則為準。
3. 服務
   閣下確認我們可以在我們獨有的酌情決定權下及向閣下或沒有向閣下發出通知的情況下：
   更改本網站或本網站任何部份(包括需要閣下登記的入門分站)；及
   修改或終止本網站、本網站任何部份及本網站提供的服務。
4. 本網站內容
   閣下確認本網站所載內容受版權及可能涉及的其他知識產權(「知識產權」)所限制。除非閣下在法律範圍下得到明示授權，否則閣下不得親自、或參與或容許任何其他人士作以下的行為：
   在未得我們事前的書面同意銷售、複製、分銷、修改、展示、公開表演任何本網站內容、準備製作任何基於本網站內容而製成的衍生產品、再張貼或以其他形式使用任何本網站內容以達任何公開或商業目的；或
   於任何其他網站上或網絡電腦環境下使用任何本網站內容以達任何目的；或
   對任何包含下載軟件的內容作推翻工程；或
   在使用本網站或任何本網站內容時，侵犯任何人士的知識產權。
   除非另有明文規定，否則閣下在本網站所作的或閣下所作與本網站有關的任何事情都不會構成任何知識產權的轉讓予閣下或許可閣下行使任何知識產權。
5. 閣下承諾不利用本網站作以下用途：
   上載、刊登、以電子郵件發送、提供或以其他方式發送閣下無權（無論是所有權，合約權或托管權）傳輸的或非法、有害、威脅性、污蔑性、騷擾性、欺騙性、誹謗性或在其他方面令人反感的任何內容；或
   透過使用任何服務傳輸虛假或偽造的內容來假冒任何人士或組織；或
   上載、刊登、以電子郵件或以其他方式發送、提供或以其他方式傳輸違反任何所有權或知識產權（包括但不限於任何一方的專利、商標、商業秘密、版權）的任何內容；或
   上載，刊登、以電子郵件發送、提供或以其他方式傳輸任何未經准許之廣告、宣傳材料、「垃圾郵件」、「濫發郵件」、「連鎖信」、「層壓式計劃」或以其他形式招攬業務，惟經本公司書面明確准許的宣傳材料或廣告除外；或
   上載，刊登、以電子郵件或以其他方式發送含有軟件病毒或足以干擾、損壞或限制本網站及/或電腦軟件或硬件或相關電訊設施之其他電腦編碼、文檔或程式之內容；或
   干擾或中斷服務、伺服器或藉以提供服務之網絡，或未能遵守此等網絡之要求、程序、政策或規定；或
   收集或儲存其他用戶之個人識別資訊。
   閣下明白本網站並無義務事先對內容進行篩選，但本網站有權（但沒有義務）自行酌情決定拒絕或刪除可透過服務提供之任何內容。在不影響上述權利的前提下，本網站有權刪除其認為違反條款及細則或其認為在其他方面欠妥的內容。
6. 連結及廣告
   我們並沒有檢閱所有連結本網站的網站。對於任何非本網站網頁或任何其他連結本網站的網站(包括但不限於透過廣告或任何尋找器所連結的網站)的內容或準確性，我們概不負責。
   有些在本網站出現的連結是自動產生的，這些連結可能對一些人士是厭惡性的或不適當的。任何連結之包括並不表示我們認可該連結網站。閣下使用這些連結系統須自負風險。
7. 閣下承擔使用本網站之風險
   閣下承擔使用本網站之風險。閣下必須評估及承擔所有與使用任何本網站內容有關的風險，包括依賴任何本網站內容之準確性、完整性及有用性。所有由本網站或透過本網站提供的資料僅供備知。關於任何本網站內容，閣下應自行尋求獨立意見。
   我們將盡力提供一個既方便又具功能性的網站。但我們不能保証本網站內容完全無誤或本網站或操作本網站之伺服器完全沒載有任何病毒或其他有害成份。
   然我們會用合理的能力保存本網站內容，但我們並不承諾就本網站內容提供支援或維修服務。
   倘若閣下因使用本網站以致閣下需要維修或更換財產、材料、工具或數据，我們將不會負責有關費用。
   在不局限上文的原則下，本網站的一切均以當時情況及當時可供使用的情況提供，並不包含任何形式的，不論明示或暗示，保証或條件，包括但不限於任何對特殊用途的适用性或非違犯性的隱含的保証。在任何適用法律可容許的範圍內，我們免除所有聲明及保證。
   倘若司法管轄區不容許以上 5)項的隱含保証的免除，但卻容許有一定最大程度的責任限制，則我們的保証會局限至該程度。
8. 有限責任
   對閣下因進入、依賴或使用或不能使用本網站及其內容，不論是否基於保證、合同、侵權、疏忽或任何其他法律理論下而引起的任何直接、附帶引起、相應或間接的損害、損失或數據損壞，溢利、商譽、優惠買賣或機會的損失，或預期節省的損失，或任何其他損失，不論我們是否獲悉該等損害的可能性，我們概不負責。
   倘若司法管轄區並不容許以上 1)項的責任免除或限制，但卻容許有一定最大程度的責任限制，則我們的責任會局限至該程度。
9. 取消登記
   在閣下須向我們登記的情況下，閣下可於任何時間通知我們取消該項登記倘若閣下在一段時間內未有瀏覽本網站，或我們合理地相信閣下已抵觸任何适用法律、閣下之行為與本協議之精神和內容不一致，或已觸犯我們或其他方之權利；我們可取消閣下之登記。
   本條款及條件中之「閣下承擔使用本網站之風險」、「責任限制」及「一般事項」於閣下登記取消或本協議終止後繼續生效。
10. 通告 我們會在本網站內張貼任何必須給予閣下的通告。閣下同意：
    檢查本網站上的通告；及
    當發送予閣下之通告張貼於本網站時，即視為閣下已收到該通告。
11. 一般事項
    倘若本協議中任何部份在法律上不能執行，則該部份會於法律容許的最大可能範圍內生效，而其他部份則維持完全效力及作用。本協議受香港法律所管轄。閣下當不可撤回地接受香港法院的專屬司法管轄權。
    由於閣下使用或被指稱使用本網站或本網站內容或因閣下達返本協議所引起的任何索償、訴訟或索求，包括但不限於合理法律及會計費用，閣下同意代我們抗辯，向我們賠償及使我們、我們的主管、董事、職員及代理人免於損害。
    本服務條款以其英文本為準，其中文本僅供備知。
    內容包括閣下可在或透過本網站所見、所閱讀、所聽、所下載或所進入的事物(包括但不限於訊息、檔案、數據、軟件、圖像、照片、圖解、文本及其他材料)。
    我們的保證
    我們致力保障你的私隱。我們按香港特別行政區的《個人資料（私隱）條例》（第486章）所列明的要求，並在可行的情況下，提供超過上述條例要求之保障。我們會確保員工遵守最嚴謹的安全和保密守則。
    我們收集甚麼資料？我們怎樣使用這些資料？
    我們會收集和保存的個人資料包括：
    
    • 姓名；
    • 聯絡資料，包括電話號碼、地址、電郵等；
    • 年齡；
    • 瀏覽互動內容的結果、記錄及累積記錄；
    • 詢問、提議或意見；
    • 興趣及喜好；
    • 電腦操作系統及網上服務供應者的資料；
    上述個人資料將會作以下用途：
    向顧客發出與我們的產品及服務、活動、比賽、推廣及項目有關的資訊：
    • 本公司其他合作伙伴合作之市場推廣；
    • 提供切合你需要和喜好的市場推廣資訊；
    • 回應你對我們的產品和服務、訂單處理和付款結算的要求；
    • 回應你的查詢；
    • 收集統計資料，進行分析和提供不記名報告予內部使用；
    • 進行與客戶、產品或服務有關的調查；
    • 就提升產品和服務質素作出評估，或達到任何與上述直接關連的目的。
    • 個人資料提供全為自願性質。

---

Secure Shopping Guarantee

We assure you that your personal data and credit card data are handled with the strictest security and confidentiality. Ip Shing Kee Online Shop stores all customer data (including your name, address, credit card number, order information, etc.) on our dedicated servers to protect against unauthorized access. All the personal information you provided (including your name, credit card number, name, address and password) will be encrypted during transmission using the latest Secure Sockets Layer (SSL) technology to ensure all your details are kept secure and make Ip Shing Kee Online Shop a highly secure online shopping platform. You can also take part in our maintaining the security of our site by remembering to log out of Ip Shing Kee Online Shop every time you finish shopping and before leaving your computer unattended, in order to prevent others from accessing your personal information. In the event that your credit card is stolen, please contact your credit card provider immediately.

Terms of Use

To ensure a safe and enjoyable shopping experience for our customers, we have established the following Terms of Use specifying what you can expect from us and what we expect from you. Please note that by accessing any part of Ip Shing Kee Online Shop, you agree to be bound and to abide by these Terms of Use. You are advised to read our Privacy Policy Statement.

1. The Terms and Conditions
   "We" or "us" means any of the subsidiaries, affiliates, and associated companies of Ip Shing Kee (hereinafter collectively referred to as the "Company"). Please read these Terms of Use carefully as they apply to your use of this Internet site (Site). By using this Site you agree to be bound by these Terms of Use. We may revise these Terms of Use from time to time by updating this posting. The revised terms will take effect when they are posted.
2. Registration
   You may be required to register with us in order to access certain parts of the Site (Sub-Portal). Where you are required to register:
   you must provide us with accurate, complete and updated registration information; and
   you must safeguard any user name and password which we provide to you; and
   you authorise us to assume that any person using the Site with your user name and password is either you or is authorised to act for you.
   You acknowledge that your use of some Sub-portals may be governed by additional terms and conditions. Where this is the case, you will be notified accordingly, and those additional terms and conditions:
   will apply to your use of such Sub-portal in addition to these Terms of Use; and
   will prevail over these Terms of Use to the extent of any inconsistency.
   
3. Services
   You acknowledge that we may, in our sole discretion and with or without notice:
   vary the Site or any part of the Site (including any Sub-portal for which you are required to register); and
   modify or discontinue this Site, any part of the Site and the services available on it without notice.
   
4. Site Content
   You acknowledge that Content on the Site is subject to copyright and possibly other intellectual property rights (Intellectual Property Rights). Unless you are expressly authorised by law you must not yourself, or participate in or permit any other person, to:
   sell, reproduce, distribute, modify, display, publicly perform, prepare derivative works based on, repost or otherwise use any of the Content in any way for any public or commercial purpose without our prior written consent; or
   use any Content on any other web site or in a networked computer environment for any purpose; or
   reverse engineer any Content consisting of downloadable software; or
   otherwise infringe the Intellectual Property Rights of any person in using the Site or any Content.
   Nothing you do on or in relation to the Site will transfer any Intellectual Property Rights to you or licence you to exercise any Intellectual Property Rights unless this is expressly stated.
   
5. You undertake not to use the Site to:
   upload, post, email, offer or otherwise transmit any Contents in respect of which you have no right (either proprietary, contractual, or fiduciary) to transmit or which is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory or otherwise objectionable;
   impersonate any person or entity by way of transmitting any forged or manipulated Contents through the use of any Services;
   upload, post, email, offer or otherwise transmit any Contents that infringe any proprietary rights or intellectual property rights including, without limitation, patent, trademark, trade secret, copyright of any party;
   upload, post, email, offer or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail", "spam", "chain letters", "pyramid schemes", or any other form of solicitation, except such advertisements or promotional materials expressly authorised by us in writing;
   upload, post, email or otherwise transmit any Contents that contain software viruses or any other computer code, files or programs that would interrupt, destroy or limit the functionality of the Websites and/or computer software or hardware or telecommunications equipment constituting them;
   interfere with or disrupt the Services or servers or networks through which the Services is provided, or disobey any requirements, procedures, policies or regulations of such networks;
   collect or store personally identifiable information about other Users.
   You acknowledge that this Site does not have any obligation to pre-screen Contents, but this Site has the right (but not the obligation) in its sole discretion to refuse or remove any Contents that is available via the Services. Without limiting the said right, This Site has the right to remove any Contents that, in its opinion, violate the Terms and Conditions or are otherwise, in its opinion, objectionable.
   
6. Links and Advertisements
   We have not reviewed all of the sites linked to this Site and are not responsible for the content or accuracy of any off-site pages or any other sites linked to this Site (including without limitation sites linked through advertisements or through any search engines).
   Some links which appear on the Site are automatically generated, and may be offensive or inappropriate to some people. The inclusion of any link does not imply that we endorse the linked site, and you use the links at your own risk.
7. The Use of the Site is at your Risk
   You use the Site at your risk. You must evaluate, and bear all risks associated with, the use of any Content, including reliance on the accuracy, completeness or usefulness of any Content. In particular, where information relating to companies, investments or securities is provided on or via the Site, such information is provided for information purposes only. You should seek your own independent advice with respect to any Content.
   We endeavour to provide a convenient and functional Site, but we do not guarantee that the Content will be error free or that the Site or the server that operates it are free of viruses or other harmful components.
   Although we will use reasonable endeavours to maintain the Content, we do not undertake to provide support or maintenance services for the Content. We urge you to keep backup copies of Content you Post to, maintain on or use with the Site.
   If your use of the Site results in the need for servicing or replacing property, material, equipment or data, we will not be responsible for such costs.
   Without limiting the above provisions, everything on the Site is provided to you "as is" and "as available" without warranty or condition of any kind, either expressed or implied, including, but not limited to, any implied warranties of fitness for a particular purpose, or non-infringement. We exclude all representations and warranties to the fullest extent permissible under any applicable laws.
   If a jurisdiction does not allow the exclusion of implied warranties in accordance with paragraph (5) but allows limitations of a certain maximum extent then we limit our warranties to that extent.
8. Limitation of Liability
   To the extent permitted by law no party, including the Company, involved in creating, producing, or delivering the Site or any Content will be liable for any direct, incidental, consequential or indirect damages, loss or corruption of data, loss of profits, goodwill, bargain or opportunity or loss of anticipated savings resulting from your access to, or use of, or inability to use the Site and the Content, whether based on warranty, contract, tort, negligence or any other legal theory, and whether or not we know of the possibility of such damage.
   If a jurisdiction does not allow the exclusion or limitation of liability in accordance with paragraph (1) but allows a limitation of a certain maximum extent then our liability is limited to that extent.
9. Cancellation
   Where you are required to register with us, you may cancel such registration at any time by notifying us. We may cancel your registration if you do not visit the Site for an extended period of time, or if we reasonably believe that you have violated any applicable laws, acted inconsistently with the letter or spirit of this agreement, or have violated our rights or those of another party.
   The provisions of these Terms and Conditions entitled "The Use of the Site is at your Risk", "Limitation of Liability", and "General Provisions" will survive cancellation of your registration or termination of this agreement.
10. Notices
    We will give you any necessary notices by posting them on the Site. You agree:
    to check the Site for notices; and
    that you will be considered to have received a notice when it is made available to you by posting on the Site.
    
11. General Provisions
    If any part of this agreement is held to be unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remainder will remain in full force and effect. This agreement will be governed by the laws of Hong Kong. You irrevocably submit to the exclusive jurisdiction of the courts of Hong Kong.
    You agree to defend, indemnify, and hold harmless us, our officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the Site or the Content or your breach of this agreement.
    Content includes things that you may see, read, hear, download or access on or via the Site (including but not limited to messages, files, data, software, images, photographs, illustrations, text and other materials).
    Our Guarantee
    We guarantee you that we comply fully and, where possible, exceed the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) of the Laws of the Hong Kong Special Administrative Region. We will ensure compliance by our staff with the strictest standards of security and confidentiality.
    Types of personal data that may be collected or held by us include:
    • Name;
    • Contact details, including telephone number, address, email address, etc.;
    • Age;
    • Results, records and accumulative record from your visiting our interactive content;
    • Inquiries, suggestions, or opinions;
    • Interests and preferences;
    • Computer operating system and details of internet service providers
    The personal data collected and held by us will be used for the following purposes:
    
    • Sending to you information about our products and services, activities, competitions, promotions and events;
    • Marketing and promotional purposes for joint promotions of Ip Shing Kee and our business partners;
    • Responding to your requirements for products and services, order processing and payment matters;
    • Responding to your inquiries;
    • Collecting statistical information, conducting analysis and providing anonymous reports for internal use;
    • Conducting surveys relating to our customers, products or services;
    • Evaluation of our products and services for further enhancement, or for any other purposes directly related to the above
    • The provision of such personal data is entirely voluntary.

退款政策

---

退貨保證

葉城記網上專賣店為你提供「貨品退換購物保證」（不包括下文「不可退回的產品」），讓你稱心購物。請在收貨時檢查貨品是否完好，如貨品出錯或有破損，我們會為你安排換貨或退貨。如你在收貨後對產品質量有疑問，請聯絡我們2448 6246，我們會盡快處理。

不可退回的產品

退貨退款或退貨退換服務恕不適用於以下情況或產品：

• 產品包裝並非完好（例如包裝膠紙或盒被撕去）
• 已經開封或曾被使用損毀或不完整產品
• 任何免費贈品和試用裝禮品
• 未能出示收據之產品

如遇任何爭議，葉城記網上專賣店保留最終決定權。

換貨政策

葉城記網上專賣店服務專業謹慎，在訂單送出前一再覆檢，確保產品品質良好；惟運送途中或會出現產品破損的情況，我們會安排再次運送貨品，不額外收取運費。

如退回的貨品售罄，我們會按照你付款的方式，給你退回貨品款項。

退回產品之程序

如欲退貨，請聯絡info@ipshingkee.com.hk.

退款政策

我們在退換產品或退款前，將檢查和驗證退回貨品，如發現產品狀況不符合我們的退換規條，你將不獲退換、退款或退還積分，葉城記網上專賣店會將貨品退還。

我們會將貨品款項總額或相應的積分退回給你。如你退回的貨品附送推廣贈品或特價購買產品，亦務請將該貨品一併退回，否則退款將不獲處理。換貨及退款政策只適用於運送到達後的7個工作天。

退款時間

退款方式與你購物時所選的付款方法和帳戶相同。信用卡退款需時約十個工作天。

退還積分則需約七個工作天。

---

Product Return Guarantee

Our Product Return Guarantee (not applicable to Non-returnable Products listed in the following section) allows you to shop worry-free at Ip Shing Kee Online Shop. We suggest you check if the products are in good condition upon delivery. For damaged or wrong product delivery, we will arrange exchange or return of the product. If you have any questions about the quality of the products, please contact us at Ip Shing Kee hotline 2448 6246. We will handle your enquiry as soon as possible.

Non-returnable Products

We do not accept returns of products under the following circumstances:

• The product packing is not intact (taken out of its plastic wrap or box);
• The product is not in its original condition, is damaged or defective;
• The goods are free gift products or samples;
• If you are unable to provide the invoice

In the event of a dispute, the decision of Ip Shing Kee Online Shop shall be final and conclusive.

Exchange Policy

All products are checked for quality before dispatch to ensure that they are delivered in perfect condition. However, it is possible that the product may be damaged during delivery. In this case we will re-send the product without extra delivery charge. If the product is sold out, we will refund the value of product in the same form of payment used for purchase.

Return Procedure

If you would like to return a purchased item, please send an email to info@ipshingkee.com.hk.

Refund Policy

We will first verify a returned product's condition before providing a refund or an exchange. If the returned product is of condition that is not acceptable according to our Exchange Policy, you would not receive refund and the product will be returned to you. We can only refund the total value of products. If your order was placed with free gift, you must return them also in order to be entitled to a refund. Otherwise, we will not entertain the refund request. The refund and exchange policy are only valid in 7 business days upon delivery.

Refund Timeline

Refund will be issued to the same account and in the same form of payment used for purchase. Refund by credit card takes ten working days to process. Please note that cash refund is not available.

For bonus point refund, the processing time is 7 working days.

關於【葉城記會員獎賞計劃之『城積分』】條款及細則如下:

---

『城積分』 為葉城記會員獎賞計劃，客戶必須成為會員方可享有禮遇，會員每次於本公司的網站購物，均可賺取『城積分』回贈，每當會員帳戶累計可用『城積分』每滿1000點，會員可隨時隨地以『城積分』1000點整數兌換獎賞﹝『城積分』每滿1000點 = HK$5﹞，獎賞只能在本公司的網站付款時用作現金支付部分交易金額，此獎賞不可兌換現金，上限是每張訂單付款總額的50%，一經兌換，不可取消或兌換回『城積分』。

如何成為 葉城記 會員？

客戶只要註冊葉城記會員帳號，便能成為會員，並獲贈2000點的可用『城積分』。

葉城記會員會籍有效期維持多久？

會員會籍永久有效。

會員帳戶的所有累計『城積分』之限期為帳戶最近一次購物的日期起計2年，或未曾購物的會員帳戶的註冊日期起計2年，若會員於2年內未能再次消費，其帳戶的所有累計『城積分』全數將於最後一天失效，若會員於限期前再次消費，其帳戶的所有累計『城積分』的有效期將會自動延續2年。

會員帳戶的所有累計『城積分』到期前，本公司不會另行通知。

關於 『城積分』:

---

如何計算『城積分』?

每當會員每次於本公司的網站購物時，消費可以賺取『城積分』回贈，不論每張訂單的消費總額多少，每HK$1可賺取1點『城積分』。但會員必須留意，每張訂單以實際消費金額計算『城積分』，不包括運費及『城積分』的兌換金額。

如何以『城積分』兌換獎賞?

會員登入本公司的網站之後，選取合適的產品放至網站購物車，若會員帳戶累計可用『城積分』每滿1000點而按結算時，網站會自動提出查詢，會員是否需要以『城積分』兌換獎賞。會員亦可自行選擇用1000點作HK$5，或2000點作HK$10，如此類推。

會員以『城積分』1000點整數兌換獎賞﹝『城積分』每滿1000點 = HK$5﹞，獎賞只能在本公司的網站付款時用作現金支付部分交易金額，此獎賞不可兌換現金，上限是每張訂單付款總額的50%，一經兌換，不可取消或兌換回『城積分』。

會員賺取的『城積分』，要多久才會顯示於其帳戶內？

會員在本公司的網站確認訂單後，網站即時顯示會員賺取的『城積分』於訂單紀錄中，於3天後方可使用，『城積分』每滿1000點，會員可隨時隨地以『城積分』1000點整數兌換獎賞。

『城積分』及已兌換獎賞可以轉贈給其他帳戶使用嗎？

所有『城積分』及已兌換獎賞只適用於會員註冊帳戶，不可將其轉移給他人。

如果會員對 【葉城記會員獎賞計劃之『城積分』】有疑問，可以聯繫誰？

如果會員對此計劃有任何疑問及意見，歡迎電郵至 info@ipshingkee.com.hk 或 WhatsApp (852) 5408 5198聯絡葉城記有限公司顧客服務部。

如有爭議，葉城記有限公司將保留最終決定權。